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Server & Application Monitor 6.2 Beta 2 - Introducing AppInsight for IIS
Up until this point, much of the noise surrounding the Server & Application Monitor 6.2 beta has been focused exclusively on a new optional agent that allows for (among many other things) polling...
View Article3 DDI Best Practices You Should Adopt
Statistics show that IT pro’s spend on average 38 hours each month managing IP addresses (even more for larger networks of 5,000 IP’s or more). More specifically, you spend a considerable amount of...
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thwack Monthly Mission - October 2014
For this month's mission you're going to need to tap into your crossword solving skills, No Ifs, Ands, or Buttsets about it! Surely most of you remember the days of the buttset (bonus points to who can...
View ArticleNetwork Roundup – Sep 2014
A recap of the previous month’s notable tech news items, blog posts, white papers, video, events, etc. - For the week ending Tuesday, Sep 30th, 2014.News Did VMware dismiss physical networking?This...
View ArticleEfficient Ticketing Turns Customer Service into Customer Satisfaction
The need and quality of your product brings your customers through the door, but it’s your customer service that keeps them coming back. Your customers’ experience with your post-transaction service...
View ArticleHalloween Survey: Simple End User-Caused Problems Masquerading as IT...
It was a dark and stormy day. The kind of day you just knew something bad—no, something evil—was going to happen. That’s when the help desk ticket came in. There was something different about this one,...
View ArticleFundamentals of VoIP Monitoring & Troubleshooting Part 1
As a VoIP Engineer, I’m sure you’ve spent your fair share of time troubleshooting mysterious VoIP outages and call quality issues. You know, the ones that only happen when you’re not around and...
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NTM 2.2 Beta1 - Building a Better Network Diagram Tool
Hello fellow network diagram geeks! I'm excited to announce that NTM v2.2 beta1 is now available. It has been quite some time since we've had a beta for NTM, but we're making some big changes and we...
View ArticleMicrosoft Patch Tuesday - October 2014
On Thursday (Oct 9) Microsoft announced the forthcoming content for Patch Tuesday – Oct 14, 2014. Number of Releases: 9 Critical Security Updates: 3 addressing vulnerabilities in Windows and Internet...
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File Sharing - Protecting and Controlling Your Data
One evening this week, I was reading the latest in tech news on Engadget and Re/code about yet another organization whose network and data had been compromised. With businesses like Target, Home Depot,...
View ArticleConverting Physical Database Servers to Virtual Machines
I’m in the middle of tough project right now, a large client is trying to convert a large number of physical SQL Servers to virtual machines. They’ve done most of the right things—the underlying...
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IPAM 4.3 and UDT 3.2 beta bundle ready for try!
This beta is focused on tighter integration between UDT and IPAM and inconvenient IP address conflicts. Who was first connected to IP, what are conflicting device, what's the segment of the network...
View ArticleLog time lengths
How long do you keep your logs for? The answer can vary wildly depending on the industry you work for. As an example, most VPN providers specifically note that they do not hold logs, so even if a...
View ArticleFundamentals of VoIP Monitoring & Troubleshooting Part 2
In Fundamentals of VoIP Monitoring & Troubleshooting Part 1 we spoke about the difficulties with reactively troubleshooting VoIP related problems and how Call Detail Records (CDRs) can be used to...
View ArticleGood Customer Service: No Waiting!
Do you often get complaints from customers about the amount of time it takes to reach a support technician? What steps have you tried to overcome this issue? Round-the-clock customer serviceMore...
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Tips for Managing IPv6 Addresses in Your Network
My post, Tips for Mapping Your IP address Space, included some ideas on how to effectively map IP your address space to see the IP address usage in your network. Now, we will look at effectively...
View ArticleDo you use log data for security, compliance or IT operational reasons? Take...
We're doing some research into how you use log data for security and compliance, and how that overlaps with how you use log data for IT operations. If you use any products for security/compliance...
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Parent-Child Relationship in a Service Desk is Far Less Complicated than in...
The terminology of 'parent-child' applies well in an IT service support environment where support teams try to identify specific service requests as incident and problem tickets. While both incidents...
View ArticleHelp us make it easier to navigate Orion!
Do you currently use both NPM and SAM? If your answer is “yes!” then please keep reading. If not, we’ll catch you next time! We are conducting a 10-minute survey to test out some possible navigation...
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WHD 12.2 and Dameware 11.1 Beta Available!
It is always exciting to present what is new in our products, and this time I have something I'm particularly happy about: Web Help Desk (WHD) 12.2 and Dameware (DW) 11.1 integration. This Beta starts...
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