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How To Fence Off Time for a Help Desk Project
As we wrap up the fourth installment of my Help Desk Adventure Series (I'm going to trademark that), I've described the journey from building out a help desk, defining SLAs, and incorporating workflow...
View ArticleLooking for folks using log data for security and/or compliance to...
If you:Own one or more of NPM, SAM, LEM, Kiwi, or another SIEM toolHave 60-90 minutes in November or DecemberWant 2000 thwack pointsWant to tell us about how you use your log monitoring tools for...
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Announcing General Availability of SolarWinds IP Address Manager 4.3 and User...
IPAM and UDT have combined like Voltron to form the new IP Control Bundle and as an IT "pro-", you may finally say goodbye to the painful and long IP Address Conflicts troubleshooting. Say goodbye to...
View ArticleIP Address Manager (IPAM) 4.3 Generally Available
With this release we have substantially improved the integration between IPAM and UDT making it much easier to find and fix IP conflictsWith the new releases of IPAM v4.3 you can now find and fix IP...
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thwack Monthly Mission - December 2014
That magical season is fast approaching. Soon we’ll bask in the warmth of kith and kin, bathed in the glow of colored lights and ornamental décor. There’s no better way to kick off a festive holiday...
View ArticleWhat We're Working On [WWWO] for Patch Manager beyond 2.0...
To receive updates on the Patch Manager roadmap, JOIN thwack and BOOKMARK this page. We recently released Patch Manager 2.0, which included support for Windows Server 2012 R2 and Windows 8.1. We're now...
View ArticleLooking for SIEM Love in Some of the Wrong Places?
Good morning, Thwack! I'm Jody Lemoine. I'm a network architect specializing in the small and mid-market space... and for December 2014, I'm also a Thwack Ambassador. While researching the ideal sweet...
View ArticleAnnouncing General Availability of Web Help Desk 12.2 & Dameware 11.1
I'm very happy to share with you, that we reached GA milestone for Web Help Desk (WHD) 12.2 and Dameware (DW) 11.1 with many new exciting features! Focus of these releases was mostly new reporting for...
View ArticleSecurity Strategy Without Tears
Security management and response systems are often high-profile investments that occur only when the impact of IT threats to the business are fully appreciated by management. At least in the small and...
View ArticleWhat are you doing to manage patches?
All of us that have had any experience in the IT field have had to deal with patching at some point in time. It's a necessary evil, why an evil? Well if you've had to deal with patches then you know...
View ArticleMark Custom Applications for QoS with Cisco® NBAR
The modern day network handles a high volume of data and more applications than ever before. Many of these applications are sensitive to delay and latency. Under such situations, network engineers need...
View ArticleApproach to Effective Systems Management in the Future #syschat
A system administrator’s roles and responsibilities span various dimensions of an IT organization. As a result, keeping tabs on what’s going on in the world of technology, including vendors and their...
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The Thankless Role of IT Operations Management
One of the roles in my IT career was managing a large IT Operations Management platform. This was probably the most challenging role I have had in IT, as I quickly found out it was a thankless job. The...
View ArticleMicrosoft Patch Tuesday - December 2014
On Thursday (Dec 4) Microsoft announced the forthcoming content for Patch Tuesday – Dec 8, 2014. Number of Releases: 7 Critical Security Updates: 3 addressing vulnerabilities in Windows, Internet...
View ArticleTwitter #datachat - Rolling SQL Server Upgrades
Last month I took part in our regular #datachat on Twitter. The topic was “Rolling SQL Server® Upgrades”, and my guest was Argenis Fernandez (blog | @DBArgenis) from SurveyMonkey. I’ve enjoyed doing...
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Thwack a “v” on that Head Geek: Kong Yang
Hello thwack! My name is Kong Yang and I recently joined SolarWinds as the Virtualization Head Geek aka vHead Geek. I am super stoked to join my fellow Head Geeks and THE community for IT pros –...
View ArticleIt's Always The Storage
One of the most difficult things storage admins face on a day-to-day basis is that "It's always the storage's fault". You have Virtualization admins calling you constantly telling you saying there's...
View ArticleBlinding the All-Seeing Eye
When implementing a SIEM infrastructure, we’re very careful to inventory all of the possible vectors of attack for our critical systems, but how carefully do we consider the SIEM itself and its logging...
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Patching the Penguin!
Let's talk about patching for our good friend Tux the Linux Penguin (if you don't know about Tux, click here.). How many of us out there work in a Linux heavy environment? In the past it might have...
View ArticleWhat We're Working On for Web Help Desk
To receive updates on the WHD roadmap, JOIN thwack and BOOKMARK this page After release of Web Help Desk v12.2, we are now busily working on some new features and enhancements to the product. Here is a...
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